Taking Delivery of Your Hardwood Flooring

Delivery Instructions

Your order will normally be despatched by carrier on a 2/3 day delivery cycle. Timed deliveries within a 2 hour time slot or saturday delivery can be arranged at an additional charge.

Deliveries are to kerbside only and the buyer must arrange adequate labour to unload . This should be carried out within a reasonable time . Packs are heavy and our health and safety policy does not cover the driver lifting goods into clients premises unaided.

Example weights

TypeWeight per m2   Weight per carton
Solid Oak13Kg Per m225Kg per carton depending on pack size
Engineered Oak8Kg per m2Approx 25Kg per carton depending on pack size

Length of packs approx 2.25 lm per pack

All flooring is kiln dried and kept at optimum levels in our warehouse which contains a large dehumidification plant. On dispatch the moisture content of the timber is checked and signed for by the warehouseman on your delivery/dispatch note. On arrival the flooring must be stored in dry and suitable conditions, please refer to our section on acclimatising your new floor.

DO NOT OPEN PACKAGES OF ENGINEERED FLOORING UNTIL IMMEDIATELY PRIOR TO INSTALLATION

We can incur no liability unloading when carried out under the clients instructions.

Any problems must be notified to us and confirmed in writing within 72 hours from the time of delivery.