Refund policy

Returns and Cancellations

We hope you are pleased with your purchase and have been supplying quality flooring products for over 25 years. However not everything goes to plan and sometimes customers may wish to change their minds.

Under the long distance selling regulations feel free to cancel your whole order at any time up to an extended 14 days after the day of delivery. Please email us at returns@wood4floors.co.uk or write to us at the address below.

Goods can only be returned if goods are in the original packaging. However, we are more than happy for you to open and inspect one pack of your product. Please ensure you do so carefully to avoid unnecessary damage to the packaging. If goods are inadequately packaged and damaged in transit we may need to charge accordingly. In addition any faulty goods can be returned for refund or replacement according to our Terms and Conditions of Sale.

If you wish to cancel your whole order within the 14 day period you must return the goods to us at your own expense. All returns must be accompanied by a valid returns authorisation number which can be obtained from our office. You will need to return the goods back to us via your chosen courier and must be returned to:


wood4floors
Mafkildea Unit 11 Malham Road Industrial Estate
Malham Road
Forest Hill London SE23 1AH

Please refer to our Terms and Conditions of Sale for the full details regarding returns.